Terms & Conditions


These General Terms and Conditions of Stichting Webshop Keurmerk have been drawn up in consultation with
the Consumers' Association in the framework of the Self-Regulation Coordination Group (CZ) of the
Economic and Social Council and will enter into force on 1 June 2014.
These General Terms and Conditions shall be used by all members of Stichting Webshop.
Hallmark with the exception of financial services as referred to in the Financial Supervision Act and for
to the extent that such services are supervised by the Netherlands Authority for the Financial Markets.


Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in case of withdrawal
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 12 - Compliance and additional guarantee
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, termination and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Additional or different provisions
Article 19 - Amendment of the general terms and conditions of Stichting Webshop Keurmerk


Article 1 - Definitions
In these terms and conditions, the following terms shall have the following meanings
1. Ancillary agreement: an agreement whereby the consumer products, digital content
and/or acquires services in connection with a distance contract and these items, digital content, etc.
and/or services are provided by the entrepreneur or by a third party on the basis of a
agreement between the third party and the entrepreneur;
2. Withdrawal period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his
commercial, business, craft or professional activity;
4. Day: calendar day;
5. Digital content: data produced and supplied in digital form;
6. Duration agreement: an agreement that extends to the regular delivery of goods, services or services.
and/or digital content for a certain period of time;
7. Durable data carrier: any device - including e-mail - that the consumer
or enables an entrepreneur to store information that is addressed to him personally on a
the manner in which such future consultation or use is to be carried out for a period commensurate with the purpose for which it is intended
for which the information is intended, and that unchanged reproduction of the stored information
...is possible;
8. Right of withdrawal: the possibility for the consumer to waive the right of withdrawal within the cooling-off period.
distance contract;
9. Entrepreneur: the natural or legal person who is a member of Stichting Webshop Keurmerk and
offers products, (access to) digital content and/or remote services to consumers;
10. Distance contract: a contract that is concluded between the trader and the consumer.
concluded within the framework of an organised distance selling system for products,
digital content and/or services, whereby up to and including the conclusion of the contract exclusively or
The use of one or more means of distance communication is one of the ways in which this can be done;
11. Model revocation form: the European withdrawal form included in Annex I to these Terms and Conditions.
withdrawal model form;
12. Technique for remote communication: means that can be used for the closure of
a contract, without the consumer and trader having to be in the same place at the same time, - a contract, without the consumer and trader having to be in the same place at the same time.
have come together;


Article 2 - Identity of the entrepreneur

Bisshops B.V.
Herengracht 338
1016 CG Amsterdam
Nederland
Note: This is not a return address

Tel nr: +31 854 01 6381
Email: [email protected]

Kamer van Koophandel (KVK) nummer: 59631465
BTW-identificatienummer: NL853579404B01

Return address:

DeskShaper returns / Active Ants
Zeelandhaven 6
3433 PL Nieuwegein
Netherlands


Article 3 - Applicability
1. These general terms and conditions apply to every offer made by the entrepreneur and to every offer made by the entrepreneur.
distance contract between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of this general
conditions are made available to the consumer. If this is not reasonably possible, the Consumer shall
the entrepreneur before the distance contract is concluded, indicate in what way the
general terms and conditions can be viewed at the proprietor's premises and that they are available at the consumer's request.
be sent free of charge as soon as possible.
3. If the distance contract is concluded electronically, in deviation from the previous paragraph
and before the distance contract is concluded, the text of these general terms and conditions.
are made available to the consumer electronically in such a way that
it can be easily stored by the consumer in a sustainable way.
data carrier. If this is not reasonably possible, before the distance contract is concluded, the data carrier shall
The following shall be indicated where of the general terms and conditions are concluded by electronic means
and, at the consumer's request, by electronic means or at the request of the consumer.
otherwise will be sent free of charge.
4. In the event that, in addition to these general terms and conditions, specific product or service is also provided.
If the conditions for the provision of services apply, the second and third paragraphs of the corresponding
and in case of conflicting conditions, the consumer can always rely on
the applicable provision which is most favourable to him.


Article 4 - The offer
1. If an offer has a limited period of validity or is made subject to conditions, this shall be
expressly stated in the offer.
2. The offer contains a complete and accurate description of the products offered,
digital content and/or services. The description is sufficiently detailed to allow a good understanding of the
to enable the consumer to assess the offer. If the entrepreneur uses
of images, these are a faithful representation of the offered
products, services and/or digital content. Obvious mistakes or obvious errors in the offer
do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what the rights and obligations are.
The offer is accepted on the basis of the obligations attached to its acceptance.


Article 5 - The Agreement
1. Subject to the provisions of paragraph 4, the agreement shall be concluded at the time of the following
acceptance by the consumer of the offer and compliance with the associated conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur confirms
the receipt of acceptance of the offer by electronic means without delay. As long as the
receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can use the
the agreement.
3. If the agreement is concluded electronically, the entrepreneur will find suitable technical and
organisational measures to secure the electronic transmission of data and shall ensure that
for a secure web environment. If the consumer can pay electronically, the entrepreneur will
Observe appropriate safety precautions.
4. The entrepreneur may, within the framework of the law, inform himself whether the consumer has been informed of his
and all those facts and factors that are relevant to
a responsible conclusion of the distance contract. If the entrepreneur on the basis of
if this examination has good grounds for not entering into the contract, he shall be entitled to
motivated to refuse an order or request or to implement special conditions
...to connect.
5. The entrepreneur will, at the latest upon delivery of the product, the service or digital content to the
consumer the following information, in writing or in such a way that it can be used by the consumer in the following ways
can be stored in an accessible way on a durable medium, please enclose:
a. the visiting address of the establishment of the entrepreneur to which the consumer with complaints can turn
can;
b. the conditions under which and the way in which the consumer uses the right of withdrawal
or a clear statement that the right of withdrawal is excluded;
c. the information on guarantees and existing after-sales service;
d. the price including all taxes of the product, service or digital content; to the extent that
The provisions of this Article shall apply to the costs of delivery; and the methods of payment, delivery or performance of the contract.
distance contract;
e. the requirements for terminating the agreement if the agreement has a duration of
is more than one year or of indefinite duration;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a long-term transaction, the provision in the previous paragraph shall only apply to the first
delivery.


Article 6 - Right of withdrawal
In the case of products:
1. The consumer may enter into a contract with regard to the purchase of a product for a period of
a cooling-off period of at least 14 days without giving any reason dissolve. The entrepreneur may
ask the consumer about the reason for withdrawal, but not to state his reason(s)
...are mandatory.
2. The cooling-off period referred to in paragraph 1 commences on the day after the consumer, or a period preceded by the
the consumer has received the product from a third party other than the carrier, or:
a. if the consumer has ordered several products in one order, the day on which the
consumer, or a third party designated by him, has received the last product. The
entrepreneur may, provided that he clearly informs the consumer about this prior to the ordering process.
The Commission has informed the Member States of the fact that they have ordered several products with a different
refuse delivery time.
b. if the delivery of a product consists of several consignments or parts: the day
on which the consumer, or a third party indicated by the consumer, the last consignment or the last consignment, or the last consignment, or the third party indicated by the consumer, or the third party indicated by the consumer, or the third party indicated by the consumer, the last consignment or the last consignment, or the third party indicated by the consumer.
part of it;
c. in the case of agreements for regular delivery of products during a certain period:
the day on which the consumer, or a third party designated by him, has the first product
...received.
In the case of services and digital content not supplied on a tangible medium:
3. The consumer may be offered a service contract and a contract for the supply of digital content.
content that has not been supplied on a material medium for at least 14 days without indication
of reasons. The entrepreneur may ask the consumer about the reason for revocation,
but do not oblige them to state their reason(s).
4. The cooling-off period referred to in paragraph 3 commences on the day following the conclusion of the agreement.
Extended cooling-off period for products, services and digital content that is not on a material carrier
If you do not inform us about the right of withdrawal:
5. If the trader informs the consumer of the legally required information about the right of withdrawal, or
has not provided the model withdrawal form, the cooling-off period shall expire 12 months after the end of the cooling-off period.
the end of the original, determined in accordance with the previous paragraphs of this Article
...reflection period.
6. If the entrepreneur has the information referred to in the preceding paragraph to the consumer
provided within 12 months from the date of commencement of the initial period for reflection, shall expire
the cooling-off period 14 days after the day on which the consumer received that information.


Article 7 - Obligations of the consumer during the cooling-off period
1. During the cooling-off period, the consumer will handle the product and its packaging with care. He
shall unpack or use the product only to the extent necessary to protect the nature, characteristics
and to determine the operation of the product. The starting point for this is that the consumer is the
The product may only be handled and inspected as he would be allowed to do in a shop.
2. The consumer is only liable for any reduction in the value of the product resulting from the use of the product.
of a way of dealing with the product that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for depreciation of the product if the entrepreneur
not to provide him, before or at the time of the conclusion of the contract, with all the information required by law concerning the
the right of withdrawal.


Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
1. If the consumer makes use of his right of withdrawal, he will report this within the reflection period.
by means of the model withdrawal form or by any other unambiguous means to the
entrepreneur.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1,
the consumer returns the product, or hands it over to (an authorised representative of) the
entrepreneur. This is not necessary if the entrepreneur has offered to pick up the product himself. The
in any event, the consumer has respected the return period when returning the product
before the cooling-off period has elapsed.
3. The consumer returns the product with all delivered accessories, if reasonably possible.
in original condition and packaging, and in accordance with the reasonable and
clear instructions.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the
consumer.
5. The consumer shall bear the direct cost of returning the product. If the
The proprietor has not indicated that the consumer must bear these costs or if the proprietor
If the consumer indicates that he bears the costs himself, the consumer does not have to bear the costs of returning the goods.
6. If the consumer cancels after having first explicitly requested that the performance of the
or the supply of gas, water or electricity which are not put up for sale in a
limited volume or certain quantity begins during the cooling-off period, the consumer will be the first to be informed.
entrepreneur owes an amount that is proportional to that part of the commitment that has been made by
the Entrepreneur has fulfilled his obligations at the time of revocation, compared to the entire
compliance with the commitment.
7. The consumer shall not bear any costs relating to the performance of services or the supply of water, gas or electricity.
electricity, which are not put up for sale in a limited volume or quantity, or to
supply of district heating, if any:
a. the trader informs the consumer of the legally required information on the right of withdrawal, the
did not provide the cancellation fee or the model cancellation form, or;
b. the consumer does not explicitly request that the start of the performance of the service or the delivery of the service or the provision of the service or the provision of the
gas, water, electricity or district heating during the reflection period.
8. The consumer shall not bear any costs for the full or partial delivery of goods not delivered on a
(b) if the digital content supplied on a tangible medium is not available, if..:
a. he has not expressly agreed, prior to their delivery, to the commencement of the following
the fulfilment of the agreement before the end of the cooling-off period;
b. he has not acknowledged losing his right of withdrawal when granting his consent; or
c. the proprietor has failed to confirm this statement by the consumer.
9. If the consumer makes use of his right of withdrawal, all additional
agreements are terminated by operation of law.


Article 9 - Obligations of the entrepreneur in case of withdrawal
1. If the Entrepreneur receives notice of withdrawal by the Consumer electronically, the Entrepreneur shall be entitled to
If a Member State makes use of this option, it shall send an acknowledgement of receipt without delay upon receipt of the notification.
2. The proprietor reimburses all payments made by the consumer, including any delivery costs.
the entrepreneur charged for the returned product, immediately but within
14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur
offers to collect the product himself, he can wait to pay back until he has the product.
or until the consumer proves that he has returned the product, whichever is the earlier.
time earlier.
3. The entrepreneur shall use the same means of payment used by the consumer for repayment,
unless the consumer agrees to another method. The reimbursement shall be free of charge for the
consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest one, the consumer will have to pay the price.
standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.
to pay.


Article 10 - Exclusion of the right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but
Only if the entrepreneur this clearly in the offer, at least in time for the conclusion of the contract,
has mentioned:
1. Products or services whose price is subject to fluctuations in the financial market
which are beyond the Entrepreneur's control and which can be withdrawn within the withdrawal period.
arise
2. Contracts concluded in public auctions. In an open auction
means a method of sale whereby products, digital content and/or services are sold by the
entrepreneur are offered to the consumer who is personally present or the opportunity
will be personally present at the auction, under the supervision of an auctioneer, and where the
successful bidder is obliged to purchase the products, digital content and/or services;
3. Service agreements, after full performance of the service, but only if:
a. the performance has started with the express prior consent of the consumer; and
b. the consumer has declared that he loses his right of withdrawal as soon as the trader has received the
has fully implemented the agreement;
4. Service agreements for the provision of accommodation, as in the agreement
a certain date or period of execution is provided for and other than for residential purposes,
goods transport, car rental services and catering;
5. Leisure contracts, if the contract contains a specific date
or period of execution thereof is provided for;
6. Products manufactured to the consumer's specifications, which are not prefabricated, and which are
which are manufactured on the basis of an individual choice or decision by the consumer, or which
are clearly for a specific person;
7. Products that spoil quickly or have a limited shelf life;
8. Sealed products which are not suitable for reasons of health protection or hygiene
to be returned and the seal of which has been broken after delivery;
9. Products which, by their nature, have been irrevocably mixed with other products after delivery;
10. Alcoholic beverages the price of which was agreed upon when the agreement was concluded,
but the delivery of which can only take place after 30 days, and the real value of which is
depends on fluctuations in the market over which the entrepreneur has no influence;
11. Sealed audio, video recordings and computer software, the sealing of which has not yet been completed.
Delivery has been discontinued;
12. Newspapers, periodicals or magazines, with the exception of subscriptions to them;
13. The supply of digital content other than on a material carrier, but only if:
a. the performance has commenced with the express prior consent of the consumer; and
b. the consumer has declared that by doing so he loses his right of withdrawal.


Article 11 - The price
1. During the period of validity mentioned in the offer, the prices of the offered
products and/or services not increased, except for price changes as a result of changes
in VAT rates.
2. Contrary to the previous paragraph, the trader may sell products or services the prices of which are
are subject to fluctuations in the financial market and over which the entrepreneur has no influence
with variable prices. These are linked to fluctuations and the fact that
If the prices mentioned are approximate prices, they will be stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only
The following are permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
if the entrepreneur has stipulated this and:
a. these are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect from the day of termination
to which the price increase will apply.
5. The prices mentioned in the offer of products or services are inclusive of VAT.


Article 12 - Compliance with the agreement and additional guarantee
1. The entrepreneur guarantees that the products and / or services comply with the agreement, the
specifications mentioned in the offer, to the reasonable requirements of soundness and/or usability
and the legal provisions existing on the date of the conclusion of the agreement
and/or government regulations. If agreed, the entrepreneur also guarantees that
the product is suitable for use other than normal.
2. An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer.
never restricts the legal rights and claims that the consumer has based on the
agreement can apply against the entrepreneur if the entrepreneur has failed
in the performance of its part of the agreement.
3. An additional guarantee is understood to mean any obligation of the entrepreneur, his supplier,
importer or producer in which he grants the consumer certain rights or claims which
go beyond what it is legally obliged to do in the event that it has failed to comply with its obligations
of his part of the agreement.


Article 13 - Delivery and execution
1. The entrepreneur will take the greatest possible care when receiving
and in the execution of orders for products and in the assessment of applications for
provision of services.
2. The place of delivery is at the address that the consumer has given to the entrepreneur.
...made.
3. With due observance of what is stated about this in article 4 of these general terms and conditions,
the Entrepreneur shall accept orders expeditiously, but at the latest within 30 days.
Unless a different delivery period has been agreed. If the delivery delay
or if an order cannot or can only partially be carried out,
the consumer will be notified no later than 30 days after he has placed the order. The
In that case, the consumer has the right to dissolve the contract free of charge and the right to
to any compensation for damages.
4. After dissolution in accordance with the previous paragraph, the entrepreneur the amount that the consumer has paid
shall be repaid without delay.
5. The risk of damage and/or loss of products rests with the entrepreneur until the
moment of delivery to the consumer or a pre-designated and to the entrepreneur
The representative shall be notified, unless expressly agreed otherwise.


Article 14 - Duration transactions: duration, termination and extension
Termination:
1. The consumer can a contract for an indefinite period and which extends to the
regular delivery of products (including electricity) or services, at all times
terminate with due observance of the agreed termination rules and a period of notice
of up to one month.
2. The consumer can a fixed-term contract that extends to the
regular delivery of products (including electricity) or services, at all times at the expense of the customer.
terminate the end of the fixed term with due observance of the agreed term
Rules on termination and a period of notice of up to one month.
3. The consumer can use the agreements mentioned in the previous paragraphs:
- at all times and not be limited to termination at a certain time or in a
certain period of time;
- The Supplier shall at least terminate the agreement in the same manner as they were entered into by the Supplier;
- always terminate with the same period of notice as the entrepreneur has stipulated for himself.
Extension:
4. A fixed-term contract that has been entered into and that extends to the regular delivery of
products (including electricity) or services, may not be tacitly renewed, or
renewed for a limited period of time.
5. Contrary to the previous paragraph, an agreement entered into for a definite period and which is
regularly delivers daily news and weekly newspapers and magazines tacitly
may be renewed for a fixed period not exceeding three months, if the consumer does not agree to this.
may, at the end of the extension, terminate the renewed agreement with a period of notice
of up to one month.
6. A fixed-term contract that has been entered into and that extends to the regular delivery of
products or services, may only be tacitly renewed for an indefinite period of time if the
consumer may at any time terminate with a notice of up to one month. The
The notice period is a maximum of three months in the event that the agreement covers the regular, but
less than once a month, delivering daily, news and weekly newspapers and magazines.
7. A contract of limited duration for the regular delivery of daily or news items to get acquainted with the company.
magazines and periodicals (trial or introductory subscription) will not be tacitly
and ends automatically at the end of the trial or introductory period.
Duration
8. If a contract has a duration of more than one year, after one year the consumer is entitled to a maximum of one year's notice of termination.
The Supplier shall at all times terminate the contract with a period of notice that does not exceed one month, unless the Supplier is obliged to terminate the contract without notice.
reasonableness and fairness against cancellation before the end of the agreed term
...reschedule.


Article 15 - Payment
1. Insofar as not otherwise provided for in the contract or additional terms and conditions, the
the consumer due amounts to be paid within 14 days after the commencement of the
Reflection period, or in the absence of a reflection period within 14 days after the closure of the
agreement. In the case of a contract for the provision of a service, this period shall begin to run from the date on which the service is provided.
The consumer has the right to terminate the contract on the day after the consumer has received the confirmation of the contract.
2. When selling products to consumers, the consumer may, in general terms and conditions
The Client shall never be obliged to make an advance payment of more than 50%. When the advance payment is
the consumer can not assert any rights regarding the implementation of the
the order or service(s) in question, before the stipulated advance payment has been made.
took place.
3. The consumer has the duty to correct any inaccuracies in the payment data provided or stated without delay.
to the entrepreneur.
4. If the consumer does not meet his payment obligation(s) on time, the latter is, after he has been informed by the entrepreneur, entitled to a refund.
entrepreneur is informed of the late payment and the entrepreneur to the consumer a period of 14
has been granted days in which to comply with its payment obligations, after failing to do so.
payment within this 14-day period, on the outstanding amount the statutory interest
and the entrepreneur is entitled to the by him made extrajudicial
to charge a collection fee. These collection costs amount to a maximum of: 15% over
outstanding amounts up to € 2.500,=; 10% over the following € 2.500,= and 5% over the
next € 5.000,= with a minimum of € 40,=. The entrepreneur can, for the benefit of the
The consumer deviates from the stated amounts and percentages.


Article 16 - Complaints procedure
1. The entrepreneur has a well-publicized complaints procedure and handles
the complaint under this complaints procedure.
2. Complaints about the performance of the contract must be submitted within a reasonable period of time after the consumer has received them.
the deficiencies are fully and clearly defined and are submitted to the
entrepreneur.
3. Complaints submitted to the entrepreneur within a period of 14 days from
the date of receipt. If a complaint has a foreseeably longer processing time
The entrepreneur shall reply within the period of 14 days by sending a message to the following address
and an indication of when the consumer can expect a more detailed reply.
4. A complaint about a product, service or the service of the entrepreneur can also be made.
submitted via a complaint form on the consumer page of the Foundation's website
Webshop Keurmerk (http://keurmerk.info/Home/MisbruikOfKlacht) The complaint will then be sent both to
the entrepreneur in question as to Stichting Webshop Keurmerk.
5. Webshop Keurmerk will not deal with a dispute or discontinue the treatment if the Entrepreneur has been granted a suspension of payments, has been declared bankrupt or has actually terminated his business activities or the Webshop Keurmerk has been suspended or expelled by Webshop Keurmerk.
6. A dispute will only be dealt with by Webshop Keurmerk if the consumer has first submitted his complaint to the trader within a reasonable period of time.
7. At the latest twelve months after the dispute has arisen, the dispute must be submitted in writing to Webshop Keurmerk.
8. It is also possible to register complaints via the European ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).


Article 17 - Disputes
1. On contracts between the entrepreneur and the consumer on which these general terms and conditions
The Dutch law is exclusively applicable. Even if the consumer is living abroad.
2. The Vienna Sales Convention does not apply.


Article 18 - Additional or different provisions
Additional provisions or provisions that deviate from these general terms and conditions may not be detrimental to
of the consumer and should be recorded in writing or in such a way that they are
can be stored by the consumer in an accessible way and in a sustainable way.
data carrier.


Article 19 - Amendment of the general terms and conditions of Stichting Webshop Keurmerk
1. When Stichting Webshop Keurmerk will make a change, we will inform the entrepreneur by means of the newsletter and place the latest conditions on our website (https://www.keurmerk.info/nl/algemene-voorwaarden/).
2. Amendments to these terms and conditions shall only be effective after they have been published in the appropriate manner, on the understanding that in the event of applicable amendments during the term of an offer, the provision that is most favourable to the consumer shall prevail.

Address Stichting Webshop Keurmerk:
Willemsparkweg 193, 1071 HA Amsterdam